|SMO Complaint Dept|
SMO COMPLAINT DEPARTMENT
Nopes67 is our Complaint Manager
Email and send all complaints along with requested materials to: firstname.lastname@example.org
As of today, 1/13/2012 ANY DRIVER that has a complaint for ANY reason during a race, you will need to save the replay YOURSELF and send your complaint with details ALONG WITH THE REPLAY to ME at email@example.com. I will review the replay and your complaint and respond to it in a timely manner. If I need to speak to the ADMIN of the series you're complaining about, I will contact them and discuss it.
DO NOT and I repeat DO NOT send your issues via EMAIL or PM to any admin. They WILL NOT respond and it will be DELETED with no action taken!! There has been an extreme amount of driver complaints about petty issues and bombarding the series admins with these complaints. So to eliminate this and allow the admins to continue with the duties they have before, during and and after the races, The SMO Complaint Department is now open for business!!!
My Rules are as follows.......
1). You WILL submit a COPY of the Replay in question. This is YOUR responsibility, NOT the Admins. Failure to do so will get your complaint deleted with NO ACTION/RESPONSE taken. PLEASE send me a PM stating you have sent me an email. In your email I would request that you title it SMO Complaint so I don't think its spam.
2). You WILL include the lap the incident happened on, AND details of what happened. I don't need a book report or a drama filled complaint, JUST THE FACTS!
3). Once you have fulfilled the above criteria, I will review it, and respond to it within a day or two. However, the response may take a little longer IF I need to consult with the series ADMIN in question.
4). Once the replay and facts have been reviewed and a decision is made, there will be NO MORE discussion of that incident. DO NOT complain to another ADMIN if you don't like the decision. It will fall on deaf ears. Trust me when I say this...I will get the opinions of the series ADMINS before i respond back to your complaint. SO don't even bother trying to complain to the other ADMINS/OWNERS, because we are ALL in agreement with this!
This league was set up for EVERYONE to have fun, race hard, but race like friends. And when that vision gets clouded, steps like this have to be taken.
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Published on: 2012-01-14 (2715 reads)[ Go Back ]